Frequently Asked Questions

Here is a list of frequently asked questions to assist you. You may also contact a Product Consultant by calling 1-800-561-6677. To facilitate inquiries our Consultants can service you in English, Spanish, or French. Or email , and we’ll promptly reply.

Will you send me a sample of a product or a catalog?
How do I place an order?
Do you offer quantity discounts?
Can I have a message printed on my cards?
Can you send me a proof before you print my product?
Do you offer a custom printing service?
Can you print my company logo?
How do I pay for my order?
How long before I receive my order?
What if I am not satisfied with my order?
Are all Sharper™ products available online?
How do I reorder?
Are your prices guaranteed?
Can you provide me with product images electronically?
Can you provide me with logos electronically?
Do I need to create a website account to order?
Once I have set up my website account, can I modify it?
What can I do if I lost the password for my website account?
What about privacy and personal information?

Will you send me a sample of a product or a catalog?

We will send you a FREE sample of most of our products, along with a current catalog. To order online go to the Free Catalogs/Samples link on our website and complete the quick order form. Or if you prefer call a Product Consultant at 1-800-561-6677.

How do I place an order?

Just select one of these easy ways to order:

Online, at our website.
By phone, 1-800-561-6677. Monday to Friday 8:00 am to 8:00 pm EST.
By fax, 1-888-251-4454. 24 hours a day.
By mail, complete the handy order form in the catalog and mail to the address detailed. Need an order form? Download one by clicking here.

Do you offer quantity discounts?

To receive a quantity discount, a minimum of 100 cards must be ordered and personalized using the same name, address, message, ink color, typestyle and layout. For example, select 5 different card designs and then order 100 of each; personalize using the above guidelines and you will receive the price break for 500 cards.

Can I have a message printed on my cards?

You can personalize your cards with one of our messages, available in English, Spanish or French, or customize by writing your own. We'll print either on the back or inside of the card FREE. To view our complete library of messages please visit
http://www.e-sharper.com/freemessages.

Can you send me a proof before you print my product?

If you require a proof, please request at time of order. An additional charge of $10 per plate (same message, logo, name, and address) applies. Proofs will be sent by email, fax, or first class mail.

If ordering 2,000 or more cards, 5,000 or more appointment/business cards or a custom product, you can receive one complimentary proof.

Do you offer a custom printing service?

We can custom print many of our products to meet your unique practice or business needs. This includes postcards, laser cards, folding cards, bookmarks, appointment card and stationery. For details please view www.e-sharper.com/customprinting.

Can you print my company logo?

We can print your company logo on many of our products for a one-time set-up fee of $45 per logo. For details on artwork requirements please view www.e-sharper.com/customlogos.

Don't have a logo?
We offer a wide selection of contemporary logos which you can add for FREE. To view our complete library of logos please visit www.e-sharper.com/freelogos.

How do I pay for my order?

If you wish to prepay, we accept Visa, MasterCard, money orders, and checks. Or if you prefer to be billed, we’ll extend a $750 credit limit, net 30 days to US customers. And a $1,000 credit limit, net 30 days to Canadian customers.

How long before I receive my order?

Most products are printed in two business days or less and then shipped by UPS. Customers can expect to receive their shipments within 5 business days of ordering. To facilitate tracking, we can provide email notification when your order has shipped, with the UPS tracking number. Just provide us with your email address when you place your order.

Sharper Cups™, Sharper Magnets™, Sharper Totes™, Sharper Leashes™, Sharper Tags™, Wall Art, die cut appointment cards, coloured inks, custom logos and custom products may require additional time. The Product Consultant will provide confirmation when you place your order of the anticipated turnaround time.

Need it faster? We can ship in-stock products within 24 hours for an additional charge of $35. Please note these orders will be shipped by UPS Express Saver™ for the fastest possible service. This service is not available on Sharper Magnets™, Sharper Cups™, Sharper Totes™, Sharper Tags™, Sharper Leashes™, Wall Art, die-cut appointment cards, colored inks, custom logos and custom product orders.

What if I am not satisfied with my order?

We want you to be delighted with your purchase. So, if any product you order from Sharper™ fails to meet your expectations (and you are the sole judge), you may return it for a prompt exchange, credit or refund. This guarantee applies to all products we sell. Just contact a Product Consultant at 1-800-561-6677. Or email us at .

Are all Sharper™ products available online?

Yes, all Sharper™ products are available online at our website www.e-sharper.com.

How do I reorder?

Our computer system keeps a historic record of all products you have ordered, the quantity and personalization. We also electronically store your company logo. So reordering is easy. Just contact a Product Consultant at 1-800-561-6677 and we can quickly answer any questions you may have related to previous purchases. Or email us at .

Are your prices guaranteed?

We offer a lowest price guarantee and will match any competitor’s price if the product is of a similar size and quality. Please provide proof of advertised prices. This guarantee expires 3 months from order date. May not be combined with any other special offers.

Can you provide me with product images electronically?

Due to copyright restrictions, we are not able to provide electronic versions of our product images. However, we can recommend the following websites where photographs and illustrations can be purchased:

Can you provide me with a Sharper™ logo electronically?

Due to copyright restrictions, we are not able to provide electronic versions of our logos. Our graphic artists can design a custom logo based upon your specifications. You can then use this logo on any product, and we'll waive the $45 one-time set-up fee. We can also send your logo by email or provide on CD so you can use in other applications. Graphic design fees are charged at $77.50 per hour.

Do I need to create a website account to order?

You can browse our website without creating an account. However, the first time you order you will need to register an account. Our site uses details from your account, like personalization, shipping address, etc., to streamline ordering.

Once I have set up my website account, can I modify it?

Once you are logged in to the site, you can change or update information by clicking the My Account link at the top of the page. Use this feature to change your phone number, shipping address, personlization information, etc.

What can I do if I lost the User Name or Password for my website account?

If you are an existing web customer and have set up an account, we can email your password. Just go to the Shopping Cart page of the site and click on Forgot Your Password? You will be prompted to enter the email address used when you created your account. We'll then quickly send you an email with your password.

What about privacy and personal information?

We value your business and take your personal privacy seriously. Our business practices comply with the personal information laws enacted in both the United States and Canada. Visit www.e-sharper.com/privacy to learn more about our privacy principles and policies for collecting, using and securing personal information.